printer
error codes.
|
| 1) ERROR 11 - Paper
Out |
-there is no paper in the tray
-the paper tray is not all the way in
-the tab on the right side of the tray that inserts into the -printer
is broken
-the tray sensor arm is broken
-sensing switch is bent or broken
-improper paper size configuration on printer menu
-the paper control sensor PCA is defective |
| 2) ERROR 12 - Printer Open |
-the top cover isn't completely closed
-the top cover sensing switch is broken
-the DC power supply must be replaced
-the DC controller must be replaced |
| iii) ERROR 13 -
Paper Jam |
-first check that there really is a paper jam
-remove paper tray, remove jam, print again
-open cover, remove jam, print again
-if problem continues: |
a) if paper never leaves tray or moves an inch, replace pick-up
roller assembly
b) if pick-up roller tries to pull paper but paper doesn't leave tray, replace
pick-up roller assembly
c) if leading edge of paper stops going into fuser, replace fuser assembly
d) if leading edge of paper stops after going through the fuser, replace 35 tooth
gear |
| iv) ERROR 14 - No EP Cart. |
-check if there is a toner cartridge inside the machine
-check if sensitivity tabs are installed on the cartridge; -they
are located on the right side of cartridge toward the -back
-check the two switches on the paper controller PCA -(located
on the right front of the printer attached to the -DC power
supply); make sure each one clicks
-if everything is checked and the error still persists, the -paper
controller PCA is probably defective |
| v) ERROR 16 - Toner Low |
-the toner may not be evenly distributed in the cartridge: -remove the cartridge and gently tip it back and forth
-replace toner cartridge
-clean contacts |
| vi) ERROR 20 - Memory
Overflow |
-too much data sent to printer; press continue button to -print information the printer has received: reduce size of -job or add more memory |
| vii) ERROR 21 - Print
Overrun |
-the print job is too complex; press the continue button, -simplify the print job or add more memory |
| viii) ERROR 22 - I/O Config. |
-this code indicates that the printer and the computer are
-not "talking" to one another
-press the continue button
-check to make sure you are using the correct table
-check to make sure that the printer and the computer are -configured
correctly |
| viv) ERROR 23 - I/O not
ready |
-this code indicates that the printer and the computer are
-not "talking" to one another
-follow the same procedure as ERROR 22 |
| x) ERROR 24 - Job Mem. Full |
-the print execution is too large
-press the continue button, reduce size of print job or add more memory |
| xi) ERROR 50 - Fuser
Malfunction |
-this is a fuser heating problem
-turn off the printer for 15 mins., then turn it back on; if -this
persists, the AC power supply or the Fuser -assembly is
defective |
| xii) ERROR 51 -
Loss of Laser Beam (see ERROR 52) |
|
| xiii)
ERROR 52 - Scanner Malfunction |
-this is a scanner error, press
continue or turn printer off, -then on
-if the problem persists, the scanner is defective |
Description of Printer Problem
|
| i) Front Paper
Jam |
-if the paper is jamming at the front of the
paper tray, the paper is not getting to the registration assembly; it also jams more often
when using heavy stock paper, envelopes, or when the paper tray is full; sometimes when it
jams a faint black smudge appears at the top middle of the page
-the paper pick assembly is worn and must be replaced |
| ii) Paper Feed is skewed |
-the paper in the paper tray is skewed or twisted when it
goes into the printer; but when paper is fed through the manual feed slot, it prints fine
-the corner tab on the paper tray is bent down; this is caused by pressing down on the
paper when loading the tray
-use your fingers to bend the tab back to a horizontal position |
| iii) Accordion Jam |
-the paper jams as it comes out of the top of the paper
output tray; if you switch the output to the front, the paper comes out fine
-when the paper jams, it is scrunched up like a fan or an accordion; sometimes, the bottom
of the paper is stuck in the printer or it has a big curl
-the paper delivery roller must be replaced |
| iv) Accordion Jam (Inner) |
-the paper goes inside the printer, then it is scrunched
up and the front end stops near the toner cartridge
-the drum drive assembly is worn and must be replaced |
| v) Multi-purpose Tray Jam |
-the paper does not get inside the printer and jams in the
multi-purpose tray
-the paper pick-up assembly is worn and must be replaced |
